Technology is the primary force that constantly impacts and changes the face of business. It is a constantly evolving factor that transforms the way a company operates and functions in every field of business. The market is very competitive nowadays and organizations are in a constant race to adapt technologies and evolve before they become irrelevant.
Businesses adopt many ways to get technical support, one such way is IT outsourcing which is now widely accepted by organizations across the world for better positioning their business in the marketplace. Business owners can hire managed services for IT outsourcing in several ways which we are going to discuss later in this blog.
Why outsource IT support services?
We have seen that technical IT support services are important for businesses but why does one need to outsource them? There can be many reasons for it. Some of them are as follow:
- You want to reduce the costs of technical support.
- You want better and desired outcomes regarding IT development and support.
- You lack internal resources either in terms of infrastructure or a talented team.
- You need additional support for your internal IT department.
What Sorts of IT technology and resources can you Outsource?
According to an IT Outsourcing Company TatvaSoft.com, Outsourcing means entrusting external vendors with certain tasks or functions of the business. There are options to assign your business processes to the outsourcing companies located on-shore or off-shore.
The outsourcing services include many functions like order and inventory management services, call center services, image manipulation services, transaction processing services, payroll, transcription services, and many more.
You hire people for their specific roles and build a productive team. As a business owner, you have objectives to achieve as the head and controller of the outsourcing team. Keeping this in mind, I have compiled a list of certain outsourcing functions regarding IT support that you assign to the outsourcing companies and grow your business effectively.
List of activities that can be outsourced
- IT Strategy, Budgeting, and Technology Planning
- 24/7 Onsite and Remote End-User Support
- Technology Recommendations
- IT Steering Committee
- Network Administration
- Reactive Support Services
- Network Operations Center (NOC)
- Patch Management
- Web Filtering
- Help Desk Services
- IT Security Threat Prevention and Remediation
- Spam Filtering
- Network Installation
- IT Management
- On-site and Remote Support
- Root Cause Investigation
- IT Project Management
- Task Accountability
- Infrastructure Upgrades
- Technology Rollouts
- Backup Management & Administration
- New User Setup & Training
- Secure Employee Termination
- Best Practice Implementation
- Cloud Computing
- Network Management
Benefits of outsourcing IT technical support
By hiring an outsourcing service provider, you can avail many benefits for your business. The advantages are as follows:
A Financial Incentive For Results
As most of the IT service providers work based on contracts. Finance is the biggest motivating factor that keeps them pushing beyond their limits to make their clients happy. A fixed payment arrangement also works out very well for both sides when the entire project and technology are managed properly. Also, the development team doesn’t get into any pitfall or face any setbacks.
This means that until your IT outsourcing team is working relentlessly in the background to ensure that everything functions just fine and up-to-date in your company, your internal teams can work without facing any challenges or problems.
Flexibility In Scaling Up (Or Down) team
The number of customer queries received by the business always keeps fluctuating. There will be a time that your customer support services team will have to sit idly because barely any requests come by and then there will be a time when your team will be over-flooded with the number of requests more than they can handle. When such situations start to arise, that’s the moment when you have to decide whether you want to expand or downsize your team (depending on the situation).
When you do this with an in-house team in your company management, there will be a mess. You have to go through complex procedures of hiring new people which will be both time-consuming and too costly. While on the other hand, downsizing your current team means firing your employees from the company which without any doubt will have its own set of issues.
But if you opt for outsourcing services, the support service provider will be responsible for all of these changes of expansion or downsizing to meet the business requirements of your company. You will not only save you and your business from all the hassles of it in the management but you will also save a considerable amount of time and money with it which I do not need to remind you that will be helpful in the long run for your business.
Focus On Your Core Business management, Not Tech Support
When you run a business, your focus is always on the development of its core functionalities. And the functions or tasks that are secondary, you can outsource to external vendors easily. Most of the businesses do not focus on IT support, that’s why there are so many IT outsourcing companies out there. Businesses want to focus on their core product, they don’t have time or can’t afford to spend a lot of money on developing in-house infrastructure which instead could be well used for innovation. Outsourcing the IT support makes sense to them.
When you outsource secondary functions, you no longer have to worry about them and that enables you to focus on more important and primary functions of your business. You can focus on developing your product and other things that you are best at and let the outsourcing company handle all other concerns instead.
Guarantee compliance and security
There is no such thing as being too safe in terms of data security. Nowadays, cyberattacks on governments and businesses are on the rise. To provide enough security against such breaches of data, companies need to constantly update themselves on the latest standards or security protocols. Companies must install the DMZs. They are also recommended to regularly strengthen their firewall and properly audit tier workstations and servers for enhanced data security.
The companies and eCommerce websites that use online payment options must conduct due diligence to protect their customer’s sensitive information and also establish a secure gateway for every payment method.
In this modern age, getting the right kind of technical support is critical for business. It isn’t only beneficial for building your brand’s reputation but it also plays a key role in providing customer satisfaction. Since IT support is important in enhancing customer experience, it is recommended that the business owners should be very careful about how they handle or manage them.
It doesn’t matter if you are the owner of a startup, or a small business or a large enterprise, the facts we discussed in this article are equally helpful to all. You just need to find a perfect match for your business. You can start by evaluating the works of the IT outsourcing company and looking into their portfolios, just have clarity on your business requirements and you won’t have much trouble finding that right fit.
If you have any suggestions or queries let us know by commenting below!