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The Evolution of Social Media Post-COVID-19

The COVID-19 pandemic has profoundly reshaped global business, accelerating digital transformation across industries, and notably increasing social media usage. Statista reports global social media users surpassed 3.6 billion in 2020 and are expected to reach 4.41 billion by 2025. This surge highlights social media’s pivotal role for businesses in brand promotion, customer engagement, and sales.

The Evolution of Social Media Post-COVID-19

Managing social media involves planning, scheduling, analyzing, and engaging with content. Automation through tools enhances efficiency, expands audience reach, and supports effective trend analysis. Despite the effort, social media management is essential and cost-effective for businesses of all sizes.

The role of a social media manager

A social media manager specializes in social media marketing, focusing on promoting a brand’s social media presence and growing its following. This role involves organic outreach and creating content tailored to the target audience, often integrating social media management services into a broader marketing strategy. Social media campaigns are becoming increasingly pay-per-view, demanding comprehensive planning and budget allocation across all aspects of the campaign.

Benefits of social media management

Approximately 74% of individuals utilize social media when deciding on purchases, underscoring its influence on consumer choices. Efficient management of social media enables businesses to harness these platforms effectively, relieving them of the responsibility of managing all aspects internally.

  1. Establishing social media accounts for your small business enhances your online presence, making it simpler for customers to discover you. Whether they seek social proof of your company’s credibility or solutions to their needs, social media offers an ideal platform to establish a presence and cultivate trust with potential leads.
  1. Social media boosts brand awareness by providing customers easy access to information about your business. From social media posts to reviews and engagement, the internet now allows swift verification of your company’s legitimacy. This transparency empowers customers to share their experiences openly, influencing perceptions of your brand.
  1. Social media content is searchable, contributing to increased visibility and brand recognition. Social media posts are indexed by major platforms, enhancing discoverability through search engines like Google and Bing. If customers can’t find your social content through these channels, your visibility and potential to attract followers diminish.
  1. Social media offers measurable insights, whether through ad campaigns or tracking mentions. This data helps gauge your brand’s market position and understand your audience better. Armed with this information, your social media strategy can be refined to boost customer engagement and reach.
  1. Social media facilitates relationship-building with prospects by providing a social platform for interaction. Unlike traditional communication channels, social media allows direct engagement, enabling businesses to address inquiries, share valuable content, and foster connections.
  1. Social media activity influences search engine rankings, as platforms like Google factor in social signals to determine a site’s relevance. Regularly sharing high-quality content on social media can enhance your visibility and outperform competitors not leveraging social channels for SEO.
  1. Social media saves time through automation tools that schedule and manage content. This efficiency enables social marketers to focus on nurturing customer relationships and strategic initiatives, ensuring timely updates and maximizing impact.
  1. Social media contributes to improved search engine rankings by generating backlinks from platforms like Twitter and Facebook. These links enhance your site’s authority and contribute to its overall SEO performance.
  1. Social media tools aid in organization by providing features such as social calendars and listening tools. These tools streamline management tasks, allowing social marketers to maintain consistent engagement, monitor conversations, and optimize content strategy.
  1. Social media offers vast opportunities for engagement, enabling social marketers to meet goals while directly interacting with customers. Platforms like Twitter and Facebook foster meaningful connections and contribute to achieving objectives like increased website traffic and improved search rankings.

Best social media platforms for business

Different social media platforms cater to various business needs. Here’s a look at some popular ones:

Pinterest: With nearly 4 million active users monthly, Pinterest is ideal for businesses like cabinet manufacturers, clothing shops, and florists to connect with their target audience.

Instagram: Used by almost 200,000 users monthly, Instagram’s focus on images and videos makes it an excellent platform for engaging audiences in innovative ways.

If you’re looking to start marketing for your business on Instagram, then learn the efficient way of scheduling Instagram posts.

Twitter: While not suitable for all businesses, Twitter offers valuable engagement for specific sectors through daily interactions on brand websites.

Facebook: With over 200 million users, Facebook remains a powerful platform for businesses of all sizes due to its broad audience reach.

YouTube: Used by nearly 2 billion users, YouTube is perfect for creating how-to videos and showcasing company activities.

LinkedIn: With over 775 million members globally, LinkedIn is ideal for recruiting and establishing connections with industry leaders.

Leveraging AI in social media management

Brands are increasingly using AI to enhance social media management, providing various benefits:

  1. Generate post content: AI simplifies content creation, generating impactful posts by processing data or repurposing existing content.
  2. Content ideation: AI tools can generate new content ideas based on specific prompts, offering a wealth of suggestions tailored to your niche.
  3. Understanding audience sentiment: AI can analyze social media comments to determine the sentiment and performance of posts, aiding in content strategy refinement.
  4. Enhance social media advertising campaigns: AI supports the creation of diverse ad versions, cultivates AI-driven influencers, and refines advertising strategies using predictive analytics and real-time analysis.
  5. Streamline scheduling processes: A social media scheduling tool integrated with AI can automate large-scale scheduling, optimize posting times using engagement data, and enable A/B testing for enhanced posting strategies.


The COVID-19 pandemic has significantly integrated social media into marketing strategies for digital businesses. Automation tools and AI enable businesses to streamline operations, optimize content strategies, and harness the extensive influence of social platforms. Looking forward, ongoing advancements in social media management will be crucial in defining the future of digital commerce, presenting fresh avenues for expansion and customer interaction in an ever more interconnected global environment.

He is a Blogger, Tech Geek, SEO Expert, and Designer. Loves to buy books online, read and write about Technology, Gadgets and Gaming. you can connect with him on Facebook | Linkedin | mail:


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