Many people search your hotel on Google to find out information before they come to you. Tere they will be able to inform you about your services, repudiation, and security your hotel offers. And, if they find that your reputation isn’t positive enough or that your security service isn’t promising, they will most likely decide for some of your competitors. For some people, it’s already a risk to spend the night at an unfamiliar place, and they are looking for the safest place possible. We think that we already gave you an answer to the question in the headline, but let’s clarify and say that you really do need professional security guards in your hotel if you care about your guests and reputation. Now, we will explain why.
1. Risks of the hospitality industry
Every business owner in the hospitality industry is aware that if you work with people, there is always a risk you have to take when it comes to safety. Many people are circulating through your hotel, and you can’t be sure that some of them won’t damage your business. Crowds allow criminals to commit crimes more easily, and the most common crime in hotels is theft. So, you should protect yourself and your guests from incidents.
2. People feel safer when they see security guards
It would be best if you hired security guard services; that’s probably the best thing you can do when it comes to the security of your hotel. Only the presence of security guards will make your guests feel safer. They like to know that they can turn to someone if there is any problem. And, more importantly, they will track entrances and react to any kind of problem. For example, they can notice if someone suspicious comes in and recognize if someone who already made incidents showed up. Also, if there is a person who is disturbing the employees, security guards will solve that.
3. Controlling the traffic
As we mentioned, there are many visitors entering and leaving the hotel premises. Sometimes they arrive in groups, some of them with children. It can be challenging for receptionists to observe the entrances and overall situation in the lobby. That’s what thieves are hoping for, and they will use the crowd to steal from your guest unnoticeably. And, if you don’t have security guards to act right away, cameras will not help you return stolen things to your guests.
4. Security guards will make sure that guests follow the rules
In every hotel, there are some rules guests must respect. For example, if a hotel isn’t accepting pets, the security guards will inform the people at the entrance about it. Or, if there are bars in the hotel, they will make sure that the alcohol won’t be served to minors. These are the kinds of staff hotel owners, or managers can’t worry about all the time. If you are in that position, you have lots of other tasks you need to do, and that’s why you should ensure that job to the professionals.
5. Special event security
Does your hotel often host special events such as conventions, weddings, or business meetings? If so, you know that when those events are happening, the number of people going in and out of hotels increases. And, alcohol and a large group of people at the same place can be a risky situation. Security guards can ensure that only the invited people are attending special events. If some of the event participants are causing the problems, they will have the proper communications equipment to act quickly and without much attention.