If you run a moving business then you know what a nightmare it can be to coordinate all the different aspects of it in a way that leaves both your customers and workers satisfied. Modern technology can help you to reduce the management overhead of running your moving business and help keep everyone happy. So here are some examples of moving technology that your business can utilize to make your life simpler and your business more prosperous.
– Customer Relationship Management System
A Customer Relationship Management system (CRM) is a useful set of tools for a moving company to adopt and may be essential if you have a lot of repeat customers. CRM systems consist of a collection of software tools that let you manage customer data. This can make it easy to keep track of all your customers and their needs, including the all important moving checklist, and can help you provide them with better service as a result. It can also give you better data on what your customers really need and expect from you and let you shape your business to take advantage of opportunities that would otherwise be far less obvious. Professional moving companies say CRM systems are crucial in business.
– Driver Mobile Apps
Mobile driver applications let both you and your drivers communicate and coordinate on the go. These moving technology software tools also let the driver fill out and send any digital paperwork that may be needed without needing to return to base, and help streamline the accounting process as a result. These apps can turn smartphones into bar-code and QR code scanners to make cargo and inventory management a breeze, and allow them to take pictures of anything that needs to be recorded and send it back to base to be processed within the company’s management system.
– Customer Support Ticketing System
In any business it’s fairly inevitable that problems will occur and customers will need to receive support that resolves any issues that result. The quicker and more seamlessly the customer can contact you and get the problem fixed to everyone’s satisfaction the less likely they are to complain and create a negative reputation for you. A good support ticketing system that can be accessed via your company’s website lets customers submit their issue and track the progress of its resolution, with less likelihood that the issue will get lost or sidelined.
– Social Media
Social media can be a great resource for getting the word out about your business and for helping your customers solve problems and give you feedback. Having a page, group, or forum on a popular social media site lets potential customers search the site to find you when they need a solution that you can provide. You can also actively browse the social media site looking for people asking questions related to your area of business and provide them with some answers that may also lead them to make use of the service you provide.
These are just a few examples of moving technology that can make your moving business run more smoothly. In this modern age you need to stay on top of innovation to keep up with your competition, so you should take the time to find out about all the software and other tools that could be making your business a simpler one to manage. Your competition will certainly be taking advantage of those tools so do your research now and you won’t get left behind trying to catch up with them.