When it comes to hospitality business increasing productivity is not as simple as it sounds. It is an industry that is solely dependent on people to people interaction. Identifying what needs to be changed is one thing and how customers might react to it is another. Besides this, recruitment difficulties and changes in employees attitude is an added trouble.
So now the question of the hour that comes up is what hospitality business should do in order to increase the productivity?
Technology is undoubtedly the right way forward. This will not only enhance the level of customer service but will also revolutionize the way your staff works making it much easier for them to manage the guest and the other tasks assigned to them.
Even the data says so…
A study done by Phocuswright and Cognizant Technology Solutions reveals that a majority of travelers will prefer an automated hotel service. At least 50% of people want to use their mobile device to check-in (54%), check-out( 57%), pay for hotel services(51%). Hotel management software can make this possible. Most of the work will be done online which means shorter lines at the front desk which means more attention can be given to the customer that requires a face-to-face service. With a lot of services open for the hotel, each guest will get the experience they came looking for.
3 ways in a which an HMS will increase productivity and reduce cost.
- Consolidates information from every nook and corner
The most important reason behind choosing a Hotel Management Software is its ability to amalgamate information from as many sources as possible. From many years hotel staff have been using a variety of individual software that had to be cross-referenced, but with the advent of Hotel Management Software core functionalities like CRM, online distribution channel, point of sale software, revenue management software, payment gateways all can be integrated in one system which will accelerate as well as ease complex functions like reservation Management and creation of employees profile.
- Marketing will be much easier Now.
Hotel Management software will provide hoteliers an ocean of personalized advertising tactics. As the Restaurant Billing Software can easily store the guest information like payment process etc. It becomes easy to have an insight on guest spending habits and their preferences over other services such as tour packages, additional hotel services, restaurant offers. Based on this information, services that are highly preferred by the customers can be sent to them using the communication channel they are most comfortable with in real time.
- Better Connectivity with your workforce
Hotel Management Software provides a better collaboration across departments because the staff has an immediate access to the documents that are relevant to them. This can be most useful to housekeeping and the maintenance staff. Hotel Management software will immediately communicate about the guest checkout, enable housekeeping staff to take a smarter decision and makes sure that the rooms are available for scheduled and unscheduled staff.
- Individual Accounts
Each employee will have their own personal account on the Hotel Management Software. If there are any conflict or something fishy you can simply speak to the employees that were responsible and speak to them.
Also, your staff will be in charge of their accounts they can change the look and feel which they feel most comfortable working with.