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HomeSoftwares/AppsA New Addition to 4ME, the Enterprise Service Management Tool:

A New Addition to 4ME, the Enterprise Service Management Tool:

4me announces a new integration between its cloud-based Enterprise Service Management tool (ESM) solution and the identity and access management (IAM) system of SailPoint.  This new integration product is called “the 4me SailPoint Connector”. It efficiently provides real-time integration between 4me’s workflow capabilities and SailPoint’s application access provisioning functionality.

4me Management tool

Key Specifications of this new integration by 4me Management tool:

  • Explore fast global response time.
  • Provides a user-friendly interface.
  • Ready to use setup.
  • It offers vast availability.
  • Assures great support for the whole range of IT and enterprise management services.

With this integration, enterprise employees can use 4me Self Service to request access to any application connected to the IAM software. The intelligent workflow engine of 4me then ensures that all the necessary approvals are collected.  Once the access request has been approved, the accurate access rights are provisioned automatically by IdentityNow. This eliminates mistakes in providing access and improving request handling efficiency.

Moreover, this new integration also warrants that the employees can use 4me Self Service for all their requests and do not need to access a separate portal when they need access to their organization’s application services.

The connector was created and is maintained by Joost-IT, one of 4me’s partners. They built several continuity measures into the connector to ensure services continue to work after updating the applications managed by IdentityNow or network outages.

4me and SailPoint are dedicated to making service organizations more efficient by creating solutions that integrate common services in one single platform. It just makes sense to integrate these solutions. Our solution is created to require only a single setup moment.  After that, any modifications in roles or profiles in IdentityNow are automatically available within the 4me environment.

Setting Up the Connector:

A real-time connection between both systems is established after determining the applications managed in SailPoint and the roles or profiles requested.  A mapping is created to ensure the appropriate data is passed from 4me to SailPoint at the appropriate moments.

If you are new to this setup, no need to worry, they have the proper guidance that will help you set up a properly functioning connector. Once you have successfully access the account, and after configuration, it will automatically detect the connector to ensure it should not be affected by any news releases from either side of the connector.

Real-time assessment of information makes a real difference. With 4me management services built for support, however, you will experience and access most of the services directly from their workstation.

The 4me SailPoint Connector can now be ordered globally from all 4me partner organizations. More information about this advanced ITSM – IAM (Identity Access Management) integration can be found in the 4me SailPoint Connector product brochure.

Get 50% less administration with 4me:

  • 4me Self Services allows the customers to get registered and track their request status.
  • Highly efficient Request grouping lets the user manage serious problems with 10 times fast speed.
  • Automated workflow through Change manager saves customers time.
  • Efficiently detect serious issues for the fast response.

The formal press release about the 4me SailPoint Connector is available on Newswire.

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