It can be daunting to figure out the best EMS software to use in your facility, especially if you’re new to the field of EMS. Luckily, you don’t have to look too far. We’ve broken down the 4 main features essential to any good EMS software and how they can benefit your business!
What is EMS software?
Emergency medical software (EMS) helps first responders in emergencies. It includes a patient database, a way to track medical supplies, and information on hospitals and other facilities. Some software also offers mapping features and route optimization. When every second counts, you need to be able to rely on your software. That’s why it’s important to choose user-friendly, efficient, and comprehensive EMS software like iPCR.
1. Customer Support
Excellent customer support is one of the most important features to look for in any software you purchase. When you have questions or run into problems, you want to be able to reach someone who can help you quickly and easily. Look for a company that offers 24/7 support via phone, email, and live chat. Some companies offer more specialized support with FAQs, webinars, and more. The ability to record your conversations is also helpful when dealing with complex issues as it provides you with a reference point should there be any discrepancies between what was said versus what was written.
2. Multiple Dispatch Capabilities
Dispatching multiple units to an incident is crucial for any emergency response organization. The ability to see all units on a map and monitor their status in real-time helps ensure that the closest and most appropriate unit is dispatched to each call. If you have more than one department, make sure your software allows for separate dispatching of fire, police, or ambulance services from one console with different reporting criteria assigned to each department.
3. GPS Tracking
You’ll need EMS software with GPS tracking capabilities. If you’re not using one, it can be difficult to know if your ambulances are in the right place at the right time. In a worst-case scenario, your paramedics could miss a 911 call. If they’re too far away, they won’t be able to get there in time. But if they’re too close, they may have been scheduled for another call and couldn’t make it. The best part about GPS is that you can use it for much more than just tracking an ambulance’s location. It also shows how fast the ambulance goes and where every ambulance is on a map.
4. Ease of Use
The first thing you should look for in any software is its easy use. If you have to spend hours trying to figure out how to do something, it’s not worth your time. The best software is designed with the user in mind and is easy to navigate from the start. It should have an interactive training system that helps new users get up to speed quickly. Once you’re familiar with the software, you’ll want to be able to customize it so that it suits your needs. Make sure that there are many custom fields to store all of your information accurately.
If you’re in the market for new EMS software, keep these four essential features in mind. The right software can make a big difference in the efficiency and effectiveness of your operation. With so many options available, it’s important to do your research and choose a solution that’s right for you.