We are well-aware of the daily routine in customer service operations: we ask the same questions, fill out certain forms and assist the customers in solving their problems. It may appear that the daily drudge is here to stay, and there’s not much we can do about it. After all, we have certain IT systems already in-place, and nearly all business processes require data entry.
…but what if this could change almost in an instant? With this question in mind, we’ve been developing a unique business solution: a versatile, AI-supported chatbot. A program that can take care of entire business processes, and most importantly – do so while conveying a natural-language conversation.
You may be asking yourself – what sets MSS apart from other solutions out there and what are the benefits? In this text we compiled top 10 reasons to deploy MSS in your business environment. Let’s dig in!
1. MSS is supported by Artificial Intelligence
Out with the old, in with the new. In the past, chatbots were characterized by their mechanic nature and inability to hold a natural conversation. Today, this is no longer the case. In fact, because of recent advances in Natural Language Processing and Artificial Intelligence, My Social Seller can carry a conversation just like a real human being. For example, if you use Facebook Messenger for customer service inquires, chances are that you probably already interacted with a chatbot in the past, without realizing it.
2. MSS retains all information
One of the biggest problems with large customer service operations is the fact, that many employees need to be trained and re-trained as the inventory changes. Even with the best training, details get forgotten or a mis-quote can happen. After all, human beings make mistakes. Chatbots, on the other hand, never do. Once MSS is taught information, it’s always retained and quoted properly.
3. MSS cuts down on the workload
Remember the tedious task we mentioned above? Asking the same questions, getting the same form filled-in dozens of times per day? MSS can work in tandem with your employees, taking down vital information before connecting with a customer service professional. Because of this, your employees can focus on what they do best – helping the customers, while the chatbot takes care of the rest of the process.
4. MSS is interactive
We realize that not everyone likes typing in different types of data into the chat box. This is why we include widgets, which are helpful in entering in information, which otherwise would be tedious to provide. For example, choosing a date is done with a calendar, rather than by typing in a date. Much easier, right?
5. MSS is incredibly efficient
If you are running large-scale customer service operations center, you very well know how many employees need to be available in order to handle the load. Now imagine, that one employee could handle multiple conversations at once, without ever making a mistake or mixing up the data. Seems like an exponential increase in work output, right? Well… this is what MSS provides. Our bot can talk with several users at once and never make a mistake. Imagine that!
6. MSS handles multiple channels, simultaneously
If the increased efficiency does not yet convince you, we should point out that our bot can handle multiple channels of communication. That’s right – whether your customers are asking questions directly on your website or through the Facebook Messenger platform – MSS can carry on a conversation with numerous users at the same time, regardless of where they write.
7. MSS provides support around the clock
A modern business never stops. Different time zones require customer service operations nearly around the clock, and not everyone can financially handle employing additional workforce. With MSS chatbot this is no longer a problem. Our solution works around the clock, including holidays and weekends. Oh, and sick leave is never a case.
8. MSS integrates well with your current infrastructure
Our development team has been working hard to make sure that our solution is versatile and works well with existing business infrastructure. This is why the MSS bot an be easily integrated into your current website and business Facebook page. Moreover, the bot can utilize different data sources, allowing it to provide a comprehensive customer support service.
9. MSS takes care of entire business processes
Whether it’s customer service, customer retention, warranty service or tech support, our bot is designed to provide a comprehensive service from A to Z. This means that, for example, the bot can take orders, receive payments, send confirmation emails and invoices to your customers, all within a conversation window. As such, you may be able to completely vitalize a part of your business operations.
10. MSS is surprisingly easy to configure and deploy
A comprehensive solution is probably difficult to deploy, right? Well… no. MSS is unique in the fact that our bot learns by conducting a natural conversation with its Trainer. In just a few minutes you can have the MSS chatbot conversing with clients and taking orders. No tedious data entry or programming skills required!
One of the best ways of seeing the benefits of MSS in your business operations is to test the product yourself. If you get in contact with us, we’ll be happy to provide you with a login and password to test-drive the product. Moreover, we’d be happy to discuss and show you a live demo catered to your business needs.