As a restaurant owner, you want to make sure that you are on top of your game at all times. With restaurant businesses, customer satisfaction is key and that is why Webstaurant Store is the top online supplier of all restaurant items including Point-of-Sale (POS) systems.
While restaurant owners make a move for a faster and seamless order processing solution via the use of POS systems, there is a need for them to also pay attention to the important factors and features to watch out for when choosing a POS system.
Below are some of the most important factors and features to keep in mind when choosing a restaurant POS system.
– Easy to use
When choosing a restaurant POS system, you want to make sure that you have selected a POS system that is easy to use and teach your staff. The harder the POS system is to use, the lower the chances that your staff will adopt the new and faster payment processing and order fulfilling system. When selecting based on ease of use you need to consider your business and its average orders. By considering the average orders being placed, you can determine whether a POS system is perfect for your business or not. In addition., you also need to consider the average turnover, the flow of the restaurant floor, as well as the number of items you have on your menu.
Always remember that your restaurant is unique and this means that you need a unique solution to make order processing and payment seamless.
– Choose based on data focus
While you are interested in a simple front-end interface, you should consider that you need a lot of data to make a business decision and so your POS system should be rich in backend data. You need as much information as you can get about your customers and their ordering behavior. For this reason, you should focus on choosing a POS that is data-focused.
– Is the POS Scalable?
Scalability is key to your business. Consider choosing a POS system that accommodates growth over the years. You do not want to be stuck with a redundant POS system as your business begins to take off. What you need to do is to choose a POS system that offers the potential of growing with your business. A POS system that can accommodate menu changes and additions to your menu will be perfect for your business in some years to come. You should also consider that this will save you a ton of money that would have otherwise gone into new POS purchase, programming, employee training, and others.
– Updating your POS should be hassle-free
When making a POS selection, you should be on the lookout for solutions that are designed to enable fast and on-the-go updating. By choosing an easy-to-update POS system, you stand a chance of easily enjoying the latest features that comes with the update including security patches and more.
An easy to update POS system also saves you from the additional cost associated with calling on a professional to perform the update on site as opposed to the over the air process of modern POS systems.
– Easy integration
One thing to also pay close attention to is the ease of integration of your POS system with other existing platforms. Look for a POS system that will easily integrate with existing platforms as this will save you money, time, and effort.
When integrating with other platforms like payment processing, CRM systems, inventory systems, reservation systems, and more, be sure to pay attention to the seamlessness of the process as this could raise other potential issues in the future.
– Support services
Your POS system should be one that comes with a solid support line. Take note that following a seamless integration, your business rests in the balance of the effectiveness of the POS system. If the POS system provider has a solid customer support channel, you can rest assured that your business will not experience downtime for long.
However, you may lose more money from slow customer support responses should you choose a company that doesn’t offer a 24 -hour customer support service.
– Read Reviews for features you need in your restaurant POS
Many business owners rush into buying a POS only to find that they have bought a system that does not fully support their business. Before making a buying decision, make sure to read as many reviews as you can on restaurant POS features and those features that you need the most.