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How to Record Call Manager (CUCM) Calls the Right Way

Getting a proper call manager could be the difference when you are scaling your business. Especially in call centers, sales, and agencies, recording calls gives you better analytics and a chance to optimize the business.

Record Call Manager (CUCM)

If you want to improve your business operations immediately, check out, a Cisco Preferred Solution Provider. CallCabinet offers a complete CUCM integration, as well as additional features to modernize your contact center.

What is CUCM

Maybe you don’t know what CUCM is exactly. CUCM stands for Cisco Unified Communications Manager or Call Manager for short. It’s an enterprise call recording solution that merges all types of telephony.

CUCM gives you a chance to contact anyone, anywhere, on any form of connection. Along with that, there are other features to offer you seamless use of the call recording system.

Aside from connectivity, CUCM offers broader mobility. You can connect Cisco solutions to any device. That opens up more possibilities for connection in the remote work era.

Another thing about CUCM is that it’s more secure and reliable. CUCM follows interoperability standards. That means that all Cisco products have to pass a specific standard for enhanced connectivity.

Still, that covers the shell of the CUCM system.

Why Use CUCM

Why Use CUCM

Even with an overview of the call recording system, the user lacks concrete info on system use.

For example, when you use call recording with CallCabinet you get:

  • Easier management of inbound/outbound calls
  • Improved analytics
  • Simple tracking
  • Call forwarding
  • Call recording
  • Cloud connectivity and security
  • Conference calls

Regardless of your business type, you have to call other people to work. When you want to call other people or have them call you – make the most of it.

Set up your call recording system. Assign roles to team members, give them duties, and follow your progress.

Allow users to reach relevant contacts. Improve your sales figures. Optimize your workflow, and improve your business through call data.

Get proper analytics, listen to calls, legally protect your business, and provide your users a seamless call experience.

Along with that, CUCM recording gives you some additional features.

CUCM Features

CUCM Features

CUCM has several features. Each feature helps to improve your security, data storage, and user experience.

CUCM offers local and global connectivity. With Cisco products, you can reach anyone in the Cisco system. All Cisco products use the same hardware and software for enhanced connectivity. Cisco software also works on other devices, encouraging you to use Cisco on as many devices as you can.

Also, CUCM is cloud-connected. Whether you want to store your recordings, data, or analytics, keep them on the cloud at all times. Whenever you need the data, log into your Cisco profile, and use the data. Cisco works anywhere where there is an internet connection. Work from anywhere in the world.

To improve the user experience even further, Cisco offers complete hardware and software integration. CUCM and other systems come with integrations on the hardware you purchase.

Now, it’s time to set up a CUCM system.

How to Set Up CUCM

If you want to expedite the process, use CallCabinet. However, you can also do it without the help of others.

When you take a look at the manual, you are going to encounter technical jargon. Even if you don’t want to read it or understand it, there’s a possibility to set up a CUCM system.

First, there are two types of call records. There are:

  • Automatic recordings
  • Application invoked recordings

So, the first thing you want to set is a caller profile. When you trigger the caller profile, the system picks up the command and starts recording.

Thus, you have to understand that you have to anticipate or follow a business-related call-event. Let’s say you want to set up automatic recordings. What you need to do is to:

  • Create a SIP trunk to the recording server
  • Create a Route Group, List, and Pattern
  • Create a recording profile
  • Configure the phone for recording

Create a SIP Trunk to the Recording Servers

How to Set Up CUCM

A SIP trunk is the virtual version of an analog phone line. Connecting SIP trunks to SIP providers allow you to make any form of calls. Create a SIP trunk for each recording service. Check codec requirements, and connect the devices.

Create a Route Group, List, and Pattern

When you open your “Route Pattern Configuration”, enter “7777” into the “Route Pattern” field. In the Gateway/Route List, select “DefaultRecorderSIPTrunk”.

Create a Recording Profile

How to Set Up CUCM._1

Enter the name of the profile. Select the type of call you want to record. Then, enter the same code “7777” into the bottom field to configure the recording profile.

Configure the Phone for Recording

Now, all that is left is to configure the phone. Check the options and make sure to set the Built-in Bridge to ”On”. Configure the recording tones. Set the line appearance of the recording profile. Now, you are all set to use the CUCM call manager.

Follow the basic instructions and you’ll be able to set up your call recording software in no time.

Give it a Try

Call recording software, especially CUCM, can improve your business significantly. Setting up the call recording system may be haunting the first time.

However, it’s a simple process. You can do it without technicians. The only thing you need is a bit of curiosity. Then, you are ready to improve your business.

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