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Desk Phones Vs Softphones: Which Is The Better Option For Your Small Business?

If someone asks you what VoIP is, will you know what they’re talking about? At this point, we hope you at least have some idea! Freeje and other virtual number for sms VoIP providers have been working so hard to ensure everyone knows that VoIP is a real option for their business.

One of the biggest struggles with entrepreneurs who still haven’t switched to VoIP is they think it’s some sort of out-of-reach technology that would only be affordable if they spend more money.

Desk Phones Vs Softphones

But this isn’t the case at all. In fact, so many examples have proven how VoIP was used to substantially slash phone bills.

Perhaps you’re using desk phones right now, but they broke down. Is it the right time to finally try VoIP and see if it’s worth the hype? Keep reading so you can see how we’ve objectively assessed each option for you. We’ve also included some factors to consider in finalizing your choice.

Desk phones

Unless you’ve exclusively used pen and paper to reach your clients and friends your entire life, you’re most likely familiar with desk phones. It’s the type of communicating device that you use with traditional phone companies.

Each of these is attached to a copper wire network that’s used to transmit voice and audio information to the intended receiver.

What’s great about this?

  1. Its call quality is great. Copper wires have been around for more than a century. This means they’ve dedicated all those years to strengthening communication using this mode. That’s why it’s easy to ascertain that the quality will be good. If anything, it’s considered the standard.
  2. It’s familiar. There’s no learning curve involved because it’s something that you’ve been using for a long time.
  3. You probably already have it. Therefore, you may not need to buy anything. All that’s left to do is let people know how they can reach you.

Why would it be a bad idea?

  1. It’s an outdated technology. Can you imagine walking to work for hours instead of using your car? That’s how it is to keep using your desk phone in order to stay connected with the world. There’s just so much that you’re missing!
  2. Basic features only. And by basic, I mean you’d just be able to call when you’re near a desk phone. Remember that this is your point of contact so you’re limited by the distance you can travel while using a desk phone. Even with the wireless models, you really can’t go far.
  3. It’s being replaced. This means that even traditional phone companies would eventually stop investing in this. At some point in the future, this won’t be a choice at all. Why stay longer if that’s the case?

Desk phones have had their time and have served the business community well. But now, it’s time for something more suited to the needs of businesses today.


To more clearly understand what makes a softphone a softphone, think of the difference between software and hardware. The software performs certain functions (plus maybe a few modifications) that are or were originally found in a tangible device.

But the difference is it’s not something that you can touch. That’s what makes it “soft” in a sense. Therefore, softphones are basically software phones. They can do the basics that your regular phone does plus a lot more.

Softphones aren’t just software that you install on your computer. It can also be in the form of a virtual phone number mobile app you get on your phone or even just a simple web browser. The types of softphones available to you will depend on the provider you choose.

What’s great about this?

  1. It’s like your regular phone, but better! It can never get lost and it has a lot more business communication features than what your smartphone does. Essentially, a softphone provides you access to all that VoIP can give you.
  2. It’s highly convenient. You don’t need to bring anything else just to access a softphone. No matter the device you prefer using, rest assured that you’ll always be able to respond and reach out.
  3. There are lots to choose from. The problem with traditional phone companies is there are so few of them. The barrier to entry is pretty high, so you only have a few choices. Meanwhile, there are practically endless options with VoIP providers.

Why would it be a bad idea?

  1. Your internet connectivity is weak and/or unstable. Softphones need a strong and stable internet connection in order to work well. Otherwise, you’ll be sacrificing call quality.
  2. You just upgraded your desk phone system. If you already made the investment, you might as well make the most of it, regardless of whether or not you made the right choice.


Considering the impact of VoIP on businesses, it only makes sense that you move forward with this option. It’s affordable yet advanced, allowing you to give it a try even when the budget’s tight.


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