Did you know that the internet is already considered an essential service in the United States, being on the same level of services as water, electricity and basic sanitation? Well, this is just one more example of how the world network has become increasingly important in our lives.
Therefore, it is essential to choose a quality internet provider. This decision is very important, as a wrong choice can cause a lot of headaches, with slow connections and poor quality support. So, let’s help you with that task. Discover some tips to follow!
1. Is there coverage in your region?
You can’t start any other way: the first filter that you must apply in the options available on the market is to choose the internet providers that serve your region, especially if you are looking for a cable connection, which depends precisely on physical cabling in the neighborhoods .
The best place to find this information is on the companies’ own website, which usually provides an area to view coverage in each city. Some providers go even further: just enter your zip code and find out instantly if you can hire them. If you live in Quebec, for example, you should look for Internet provider in Quebec.
2. Are customers satisfied with the service?
Many people consider price as a primary factor in choosing an internet provider, but they are mistaken. There is no point in choosing a cheap provider if there is a history of customer dissatisfaction with the service, after all, you could be next on the list of dissatisfied people.
So, the first step is to find out which providers are of the best quality. It’s simple: ask your family and friends what they think about the companies that serve them and seek opinions on the internet. Thus, the chances of being dissatisfied are less.
3. Does the company offer quality support?
Regardless of the provider you choose, one thing is certain: at some point you will need to call support to resolve any connection problems. There are many determining factors for delivering good service, and no matter how good the company is, none of them are entirely free of mishaps.
Two things are essential: Does the company answer a support call quickly? Is the telephone service good or is it always busy? Are there other channels available for contact, such as social media and email? All of this is important and must be taken into account.
4. Does the ISP deliver the promised speed?
Brazilian law allows internet companies to deliver only a portion of the connection sold, due to fluctuations and spikes in demand that may occur. However, you should not therefore be getting a low speed full time.
Look for a provider that keeps the speed at least close to the one you bought and that has only occasional fluctuations. After all, if you hire a certain speed, it is because far below it your experience will suffer.
To find out which operator delivers the best speeds among your options, it is again worthwhile to turn to family and friends who use their services and also look for comparisons on the internet.
5. Is the operator reliable?
Whenever we close a service contract with a company, it is important to find out if the company has integrity, that is, if it is reliable. There are many companies on the market that use tactics that harm customers, such as undue charges or bandwidth limitations for certain services.
Discard all those that fall into that category! No matter how good the price, it is not worth having a headache with a company that does not respect you.