Both brick and mortar and online industrial parts stores try to make available the widest array of inventory for clients. Even so, you may not be able to find exactly what you need if the part that you are looking for its higher priced or not as readily available. Still, you may have options available to you to locate this part and get it shipped directly to you. You may be able to custom order items like Graco drum pumps, specially made valves and hoses, and other rarer industrial components by using the direct contact options found online today.
Working with Parts Specialists
Many people assume that shopping online eliminates the possibility of personalized service. They assume that they are on their own when it comes to searching for and buying parts for their machinery. However, the company makes available parts specialists who can help you search for exactly what you need for your machinery and factory. If you cannot find the parts you need on the website, you can use the Call an Expert option to speak with someone who may be able to locate the items that you want to order.
This contact option is available in both English and Spanish, allowing you to communicate in a language with which you are most comfortable. The call is also toll-free so that you are not billed for the time that it takes to speak with the representative. You can make the call from within the U.S. or from Mexico. If you can find the parts you need, they likewise can be shipped domestically or to your Mexico-based business as needed.
Other Resources for Shopping
Along with speaking with a parts specialist in person over the phone, you can also use other resources on the website to help you shop. For example, if you are not sure if the pump you are interested in can actually work in one of your machines, you can watch the video listed under its picture.
The video shows you how the pump works and how it is installed. You can also read the parts’ descriptions and find out for what brands they are compatible before you buy them.
You may need pumps and parts that are hard to find online. Rather than go without them, you can consult with a specialist who may be able to find exactly what you need.